Frequently Asked Questions
Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.
Products
Are your products safe for dogs and cats?
Yes! All of our dog and cat toys, puzzles, and comfort items are made from pet-safe, non-toxic materials. We carefully select products designed for everyday use and always prioritize your pet’s safety and well-being.
What are enrichment toys and why are they important?
Enrichment toys and puzzles are designed to stimulate your pet’s mind, encourage natural behaviors like sniffing and problem-solving, and reduce boredom. Mental stimulation can help prevent anxiety, destructive behavior, and restlessness in both dogs and cats.
Are your toys suitable for all pet sizes and ages?
Most of our products are suitable for puppies, adult dogs, kittens, and cats of various sizes. Please check the product description on each item for specific size or age recommendations to ensure the best fit for your pet.
Can these toys help with boredom or anxiety?
Absolutely. Many of our products are designed to reduce boredom and anxiety by keeping pets engaged and focused. Interactive toys, puzzles, and comfort items are especially helpful for pets who are left alone, easily stressed, or highly energetic.
How do I clean your toys and comfort items?
Cleaning instructions vary by product, but most items can be:
- Hand-washed with mild soap and water
- Spot cleaned for quick maintenance
- Machine washed (check individual product pages for details)
Always allow products to fully dry before reuse.
Are your products good for travel?
Yes! Many of our toys and comfort items are lightweight and travel-friendly, making them perfect for car rides, vacations, crate time, or visits to family and friends.
How do I know which product is right for my pet?
Each product page includes detailed descriptions, benefits, and recommendations. If you’re unsure, feel free to contact us — we’re happy to help you choose the perfect toy or comfort item for your pet.
Orders
Has my order been dispatched yet?
Shipping times may vary depending on your location. Most orders are processed within 1–3 business days, with delivery typically taking 7–14 business days. You’ll receive tracking information once your order ships.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
I put the wrong address for my order, can I change it?
If you have put in the incorrect delivery address on your order then please contact us within 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.
I ordered 2 or more items, why did I only receive one?
When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!
I need to cancel or change my order, how do I do this?
We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.
My order is still not here please help?
If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email you can contact us for an update on your tracking.
What are the payment options available?
We accept all major credit and debit cards through Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.